Purpose-limited data
We request information needed to process orders, provide support, prevent misuse and improve service.
Privacy by design
Privacy policy
How Saffron Silk collects, uses and safeguards information across shopping, support and account experiences.
Client promiseAccount control
Customers can review profile, address, communication and privacy preferences from their account.
Responsible sharing
Service providers receive only the information required to deliver their contracted function.
Information we collect
We may collect account and contact details, delivery and billing information, order and payment references, support messages, consent choices, reviews, device and security data, and website activity. Payment card credentials are handled by the payment provider and are not stored as full card details by Saffron Silk.
How we use information
Information is used to create and secure accounts; process, deliver, return and refund orders; provide support; prevent fraud and abuse; meet accounting and legal duties; maintain the website; measure performance where permitted; and send marketing only where the required choice or consent exists.
Legal grounds and consent
We process information where necessary to provide a requested service, comply with law, protect the platform and users, or on another lawful ground. Where consent is the basis, it may be withdrawn through the available preference controls; withdrawal does not affect processing already lawfully completed.
Service providers and disclosures
Limited information may be shared with contracted providers for payment, authentication, hosting, analytics, communication, fraud prevention, fulfilment and courier delivery. We may also disclose information where required by law, a valid authority request, corporate restructuring, or to protect rights and safety. Providers are expected to use data only for the authorised purpose.
Retention and security
We retain information only for as long as reasonably needed for the stated purpose, dispute handling, fraud prevention, tax, accounting and other legal obligations. We use access controls, encryption where appropriate, audit records and operational safeguards, while recognising that no online system can promise absolute security.
Your choices and rights
Subject to applicable law, you may request access to or correction, updating, erasure or export of relevant personal information, withdraw consent, manage marketing and cookie choices, and raise a grievance. Some information must be retained where an order, security concern or legal obligation requires it.
Cookies and analytics
Strictly necessary technologies support sessions, security, cart and checkout. Optional analytics, functional or marketing technologies are controlled through the cookie preference interface where available. Browser controls may also block cookies, although essential features can then stop working.
Children, changes and contact
This store is not designed to knowingly collect personal data from children without the involvement required by applicable law. We may update this notice as services or legal requirements change and will publish the revised date or provide additional notice for material changes. Use the Contact page for privacy requests or grievances and include enough information for us to verify and assist you safely.
Privacy Policy
We collect the account, order, and consent information needed to operate this store. Consent is recorded per category (analytics, marketing, functional/analytics/marketing cookies) and can be changed at any time from the cookie preferences control in the footer. You can request an export or deletion of your personal data from your account privacy settings; requests are logged and processed by our team.
