Question 1

What payment methods are accepted?

Accepted Answer

Cash on Delivery and online payment (cards, UPI, net banking, wallets) are both accepted, subject to order-value eligibility shown at checkout.

Question 2

Is Cash on Delivery available on every order?

Accepted Answer

COD is available for orders up to a value ceiling shown at checkout; above that, online payment is required.

Question 3

How long does delivery take?

Accepted Answer

Standard shipping within India is estimated at 3–7 days from dispatch; exact estimates are shown at checkout for your PIN code.

Question 4

Can I return or exchange an order?

Accepted Answer

Eligible items can be requested for return from your order history within the return window shown on the order. Refunds are processed to the original payment method once the return is verified.

Question 5

Do I get an invoice with my order?

Accepted Answer

Yes — a GST-compliant invoice is generated for every order and is available for download from your order detail page.

Question 6

Who are the owners of Saffron Silk Luxury Perfumes?

Accepted Answer

Saffron Silk Luxury Perfumes is owned by Ajay Singh Bhadauria and Pankaj Bajpai.

Question 7

Where is Saffron Silk located?

Accepted Answer

Saffron Silk Luxury Perfumes is based in Kanpur, Uttar Pradesh, India.

Question 8

When was Saffron Silk started?

Accepted Answer

Saffron Silk Luxury Perfumes was started in 2026.

Question 9

Who is the digital partner of Saffron Silk?

Accepted Answer

MasterAI is the digital partner of Saffron Silk Luxury Perfumes. You can visit www.masteraitech.com for information about MasterAI.

Question 10

Are Saffron Silk perfumes cruelty free?

Accepted Answer

Yes. Saffron Silk states that its perfumes are cruelty-free.

Question 11

Are Saffron Silk perfumes IFRA certified?

Accepted Answer

Saffron Silk states that its fragrance formulations conform to applicable IFRA Standards. For accuracy: IFRA itself does not certify finished perfume products; a Certificate of Conformity is a supplier or manufacturer declaration and does not replace a safety assessment or local regulatory compliance.

Question 12

Are products bought from this website authentic?

Accepted Answer

Products sold on the official Saffron Silk website are genuine Saffron Silk products. Check that you are ordering from the official website and retain your invoice and order confirmation.

Question 13

What is Extrait de Parfum?

Accepted Answer

Extrait de Parfum is a high-concentration fragrance format designed for a rich scent experience. Saffron Silk products are presented as Extrait de Parfum; check each product page for its verified size, notes and concentration details.

Question 14

How is Extrait de Parfum different from Eau de Parfum?

Accepted Answer

Extrait de Parfum generally contains a higher proportion of aromatic compounds than Eau de Parfum, so it may smell fuller and wear longer. Actual performance varies by formula, skin, weather, application and storage.

Question 15

How long does perfume last on skin?

Accepted Answer

Wear time varies with the formula, number of sprays, skin type, temperature, humidity and activity. Apply to moisturised pulse points and avoid rubbing. Nikita will not promise an exact number of hours unless that duration is verified on the relevant product page.

Question 16

How should I apply perfume?

Accepted Answer

Spray lightly on pulse points such as the wrists, sides of the neck and behind the ears. Let it dry naturally instead of rubbing. Start with fewer sprays and add only if needed.

Question 17

Can I spray perfume on clothes?

Accepted Answer

You may mist from a safe distance, but fragrance oils can mark delicate, light-coloured or speciality fabrics. Test an inconspicuous area first and follow the garment care label.

Question 18

How should I store my perfume?

Accepted Answer

Keep the bottle tightly closed, upright and away from direct sunlight, heat and large temperature changes. A cool, dry cupboard is generally better than a bathroom or sunny car.

Question 19

What are top, heart and base fragrance notes?

Accepted Answer

Top notes are noticed first, heart notes form the main character after the opening, and base notes develop later and support the dry-down. The verified note pyramid for each fragrance appears on its product page when available.

Question 20

How do I choose fragrance notes?

Accepted Answer

Tell Nikita scents you already enjoy, notes you dislike, who will wear it, the occasion, wear type and budget. Nikita will then show matching products from the live Saffron Silk catalog rather than inventing a fragrance.

Question 21

Are Saffron Silk perfumes for men women or unisex?

Accepted Answer

The intended wear category can vary by product. Fragrance preference is personal, so you may wear any scent you enjoy. Check the live product card and product page for the catalog classification.

Question 22

Can I use perfume on sensitive skin?

Accepted Answer

Fragrance can affect people differently. Review the product information, patch-test cautiously, avoid irritated skin and stop use if discomfort occurs. For allergies, pregnancy, a skin condition or medical concerns, ask a qualified healthcare professional.

Question 23

Where can I see perfume ingredients and safety details?

Accepted Answer

Use the product page and product packaging for the product-specific information available. Contact Saffron Silk support before purchase if you need clarification about an ingredient or conformity document.

Question 24

Do you provide perfume samples or testers?

Accepted Answer

Samples or testers are available only when they are explicitly listed on the website or included in a published offer. Nikita will not promise an unlisted sample; please check current products and promotions.

Question 25

How do I know if a perfume is in stock?

Accepted Answer

Nikita uses the live catalog and shows the current availability on product cards. Final availability is confirmed when the product is added to the bag and at checkout.

Question 26

Do you offer corporate gifting?

Accepted Answer

Saffron Silk has a corporate gifting enquiry page. Share your quantity, occasion, budget and contact details there so the team can discuss current options.

Question 27

Is gift wrapping available?

Accepted Answer

Gift wrapping is available only when it is shown as an option on the product page or during checkout. If no option is displayed, contact support before ordering.

Question 28

What online payment methods are accepted?

Accepted Answer

Online payment can include cards, UPI, net banking and supported wallets, along with Cash on Delivery where eligible. The payment options actually available for your order are displayed at checkout.

Question 29

Is Cash on Delivery available?

Accepted Answer

Cash on Delivery is subject to the delivery PIN code and order-value eligibility shown at checkout. Enter your six-digit PIN code so Nikita can check current serviceability and COD availability.

Question 30

How long does delivery take in India?

Accepted Answer

Standard shipping within India is generally estimated at 3–7 days from dispatch. The current estimate for your address is shown using your PIN code and at checkout.

Question 31

How can I check delivery to my pincode?

Accepted Answer

Send Nikita your six-digit Indian PIN code. She will check the live shipping rules and tell you whether delivery and Cash on Delivery are currently available for that PIN code.

Question 32

What are the shipping charges?

Accepted Answer

Any shipping charge or free-shipping eligibility is calculated from the live cart, address and available shipping method and is displayed before payment. Nikita will not invent a fixed fee.

Question 33

How can I track my order?

Accepted Answer

Sign in and open Account > Orders, or use the Track Order page with the order number and the email or phone used at checkout. If signed in, you can also give Nikita your Saffron Silk order number.

Question 34

Will I receive a GST invoice?

Accepted Answer

A GST-compliant invoice is generated for an order and can be downloaded from the order detail page when available.

Question 35

Can I cancel my order?

Accepted Answer

Open your order in Account > Orders and use the cancellation option if the current order status is eligible. Once processing or dispatch has advanced, cancellation may no longer be available.

Question 36

Can I change my delivery address after ordering?

Accepted Answer

Contact Saffron Silk support immediately with your order number. An address change is possible only if fulfilment has not progressed too far; never post sensitive address details in the chat.

Question 37

What should I do if my perfume arrives damaged or incorrect?

Accepted Answer

Keep the packaging, take clear photographs or video of the parcel and product, and contact support promptly from the order page. The team will review the evidence under the current return and replacement policy.

Question 38

What is the return and refund policy?

Accepted Answer

Eligible return requests can be started from order history within the return window shown for the order. Perfume return eligibility may depend on condition and whether the seal was opened. Refunds are processed to the original payment method after verification.

Question 39

How do I contact Saffron Silk customer support?

Accepted Answer

Use the Contact page for direct assistance. For an existing order, include the order number but do not share OTPs, passwords, full card details or other sensitive information in chat.

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